Member Experience Associate
JOB DESCRIPTIONWe call our club's vision, mission, values, and supporting pillars Our House because they are the foundation for all that we do.
We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
Why Work For Us?Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position401k Matching $1 for $1 company match up to 6% of eligible earnings per pay periodBenefits Medical, Dental, Vision, wellness program and more!Paid HolidaysPaid Time Off Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activitiesCollaborative Environment AAA will value your contribution to providing exceptional service to our membersFree AAA Classic MembershipAAA Product DiscountsTuition Reimbursement ProgramAdditional Details:
Competitive hourly base
commissions.
Summary:
The Member Experience Associate acts in a service and sales capacity, responsible for providing caring, outstanding Member service with heart while actively promoting cross sales referrals, sales and branch promotions.
This Team Member will focus on AAA Smart Homes sales as well as greeting/floor leading.
This is an onsite role working full time at our Capitola Branch with some Saturday work.
Essential FunctionsPerforms routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures.
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives.
Overcomes obstacles that create barriers to Team Member or branch efforts and identifies process improvement opportunities and proposes solutions.
Acts as an agent for change while promoting AAAs guiding principles and core values.
Knowledge/Skills/AbilitiesDemonstrates sales and service skills.
Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations.
Ability to accept feedback and correct course as necessary.
Bilingual Spanish preferred.
Education & Experience / Licenses & CertificationHigh School Diploma or GED required1-2 years of work experience with a preference for sales or customer service focused positions including work in insurance, retail, service industry, call centers, or fast paced office environments Experience working with sales and service standards and goals requiredCurrent & valid Driver's License with clean history may be requiredBonding and fingerprinting may be requiredP&C Licensing may be requiredBilingual Spanish a plus!Work Environment/Physical RequirementsWorks in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time.
May travel by car, plane or other form of transportation to attend business meetings or conferences.
May be required to work in one or more locations in a defined service area.
Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.
#MEAWe target between minimum and midpoint of the range, and all offers are subject to a fair pay analysis - Compensation Range:
Min:
$42,288.
00 - Mid:
$52,860.
00 - Max:
$63,433.
00--This role is subject to an incentive plan that includes commissions and/or piece rate bonuses.
We expect most employees to earn between $270 - $3,500 annually in incentives, contingent on performance.
Salary:
$17 per hour.
Estimated Salary: $20 to $28 per hour based on qualifications.
We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
Why Work For Us?Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position401k Matching $1 for $1 company match up to 6% of eligible earnings per pay periodBenefits Medical, Dental, Vision, wellness program and more!Paid HolidaysPaid Time Off Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activitiesCollaborative Environment AAA will value your contribution to providing exceptional service to our membersFree AAA Classic MembershipAAA Product DiscountsTuition Reimbursement ProgramAdditional Details:
Competitive hourly base
commissions.
Summary:
The Member Experience Associate acts in a service and sales capacity, responsible for providing caring, outstanding Member service with heart while actively promoting cross sales referrals, sales and branch promotions.
This Team Member will focus on AAA Smart Homes sales as well as greeting/floor leading.
This is an onsite role working full time at our Capitola Branch with some Saturday work.
Essential FunctionsPerforms routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures.
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives.
Overcomes obstacles that create barriers to Team Member or branch efforts and identifies process improvement opportunities and proposes solutions.
Acts as an agent for change while promoting AAAs guiding principles and core values.
Knowledge/Skills/AbilitiesDemonstrates sales and service skills.
Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations.
Ability to accept feedback and correct course as necessary.
Bilingual Spanish preferred.
Education & Experience / Licenses & CertificationHigh School Diploma or GED required1-2 years of work experience with a preference for sales or customer service focused positions including work in insurance, retail, service industry, call centers, or fast paced office environments Experience working with sales and service standards and goals requiredCurrent & valid Driver's License with clean history may be requiredBonding and fingerprinting may be requiredP&C Licensing may be requiredBilingual Spanish a plus!Work Environment/Physical RequirementsWorks in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time.
May travel by car, plane or other form of transportation to attend business meetings or conferences.
May be required to work in one or more locations in a defined service area.
Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.
#MEAWe target between minimum and midpoint of the range, and all offers are subject to a fair pay analysis - Compensation Range:
Min:
$42,288.
00 - Mid:
$52,860.
00 - Max:
$63,433.
00--This role is subject to an incentive plan that includes commissions and/or piece rate bonuses.
We expect most employees to earn between $270 - $3,500 annually in incentives, contingent on performance.
Salary:
$17 per hour.
Estimated Salary: $20 to $28 per hour based on qualifications.
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