Advanced Medical Support Assistant
Work Schedule:
Monday - Friday; 8:
00 a.m. - 4:
30 p.m. Hours are subject to change due to the needs of the clinic. The major duties and responsibilities include, but are not limited to:
Monitor patient enrollment information to the designated clinics, assisting clinic providers in enrolling patients into a PCE module. Ensure appointments are made timely and accurately; maximize efficiency of available appointments and carve out slots; monitor no shows; coordinate cancelations, etc. Serve as the first line of communication to the patients, family members, clinical and support staff on many varied issues. Keep the team informed and up-to-date concerning appropriate administrative regulations. Promotes and adheres to the principles and processes of Advanced Clinic Access. To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 02/27/2020. Basic Requirements:
United States Citizenship:
Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
Experience:
Six months experience of clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR Education:
One year above high school; OR Experience/Education Combination:
Equivalent combination of experience and education are qualifying for an entry level for which both education and experience are acceptable. Certification:
None required. Physical Requirements:
See VA Directive and Handbook 5019. English Language Proficiency:
AMSA must be proficient in spoken and written English in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, Paragraph 3j. Preferred
Experience:
More than one year of experience working in a clinical setting. Medical Support Assistant (Advanced), GS-6 This position is above the full performance level for this job series, and requires experience beyond the basic requirement for positions in this occupation. Required Experience One year of experience equivalent to the GS-5 grade level that equips the candidate with the following:
Ability to operate computerized programs and systems in order to enter, modify, and retrieve sensitive medical and patient identifying information (PII) into or from electronic health records, scheduling systems, and/or reports; Advanced knowledge of medical terminology specific to understand medical diagnosis and procedures sufficient to communicate clinical staff instructions to patients; Ability to schedule medical appointments in a clinical setting; Ability to work independently in the accomplishment of a wide variety of duties performing patient support work; Ability to communicate effectively and professionally in person, electronically, and/or by telephone, with internal and external customers; Skill in customer service with the ability to identify customer concerns, and refer to the appropriate staff, as necessary, to ensure a satisfactory resolution. AND Candidates must be able to demonstrate all of the Knowledge, Skills and Abilities below:
1. Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g. medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met. 2. Ability to independently set priorities and organizes work to meet deadlines, ensuring compliance with established processes, policies, and regulations. 3. Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns. 4. Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care. 5. Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc. 6. Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians. References:
VA Handbook 5005/117, Appendix G45, Medical Support Assistant Qualification Standard, dated August 1, 2019. The full performance level of this vacancy is GS-06. The actual grade at which an applicant may be selected for this vacancy is GS-6.
Estimated Salary: $20 to $28 per hour based on qualifications.
Monday - Friday; 8:
00 a.m. - 4:
30 p.m. Hours are subject to change due to the needs of the clinic. The major duties and responsibilities include, but are not limited to:
Monitor patient enrollment information to the designated clinics, assisting clinic providers in enrolling patients into a PCE module. Ensure appointments are made timely and accurately; maximize efficiency of available appointments and carve out slots; monitor no shows; coordinate cancelations, etc. Serve as the first line of communication to the patients, family members, clinical and support staff on many varied issues. Keep the team informed and up-to-date concerning appropriate administrative regulations. Promotes and adheres to the principles and processes of Advanced Clinic Access. To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 02/27/2020. Basic Requirements:
United States Citizenship:
Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
Experience:
Six months experience of clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR Education:
One year above high school; OR Experience/Education Combination:
Equivalent combination of experience and education are qualifying for an entry level for which both education and experience are acceptable. Certification:
None required. Physical Requirements:
See VA Directive and Handbook 5019. English Language Proficiency:
AMSA must be proficient in spoken and written English in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, Paragraph 3j. Preferred
Experience:
More than one year of experience working in a clinical setting. Medical Support Assistant (Advanced), GS-6 This position is above the full performance level for this job series, and requires experience beyond the basic requirement for positions in this occupation. Required Experience One year of experience equivalent to the GS-5 grade level that equips the candidate with the following:
Ability to operate computerized programs and systems in order to enter, modify, and retrieve sensitive medical and patient identifying information (PII) into or from electronic health records, scheduling systems, and/or reports; Advanced knowledge of medical terminology specific to understand medical diagnosis and procedures sufficient to communicate clinical staff instructions to patients; Ability to schedule medical appointments in a clinical setting; Ability to work independently in the accomplishment of a wide variety of duties performing patient support work; Ability to communicate effectively and professionally in person, electronically, and/or by telephone, with internal and external customers; Skill in customer service with the ability to identify customer concerns, and refer to the appropriate staff, as necessary, to ensure a satisfactory resolution. AND Candidates must be able to demonstrate all of the Knowledge, Skills and Abilities below:
1. Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g. medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met. 2. Ability to independently set priorities and organizes work to meet deadlines, ensuring compliance with established processes, policies, and regulations. 3. Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns. 4. Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care. 5. Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc. 6. Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians. References:
VA Handbook 5005/117, Appendix G45, Medical Support Assistant Qualification Standard, dated August 1, 2019. The full performance level of this vacancy is GS-06. The actual grade at which an applicant may be selected for this vacancy is GS-6.
- Department:
0679 Medical Support Assistance - Salary Range:
$47,477 to $61,722 per year
Estimated Salary: $20 to $28 per hour based on qualifications.
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